{"id":65,"date":"2019-07-14T16:37:17","date_gmt":"2019-07-14T16:37:17","guid":{"rendered":"http:\/\/test.hisaromas.com\/?page_id=65"},"modified":"2024-11-20T07:07:05","modified_gmt":"2024-11-20T15:07:05","slug":"customer-chargeback-policy","status":"publish","type":"page","link":"https:\/\/hisaromas.com\/solvents\/customer-chargeback-policy\/","title":{"rendered":"Customer Chargeback Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"65\" class=\"elementor elementor-65\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb34be9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb34be9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a8c981\" data-id=\"8a8c981\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f8e13f elementor-widget elementor-widget-image\" data-id=\"5f8e13f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"123\" src=\"https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/chargebacks-200x123.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-image-72276\" alt=\"\" srcset=\"https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/chargebacks-200x123.jpg 200w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/chargebacks-300x185.jpg 300w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/chargebacks-250x154.jpg 250w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/chargebacks-450x277.jpg 450w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/chargebacks.jpg 650w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-183df2c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"183df2c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb01db6\" data-id=\"bb01db6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5923dc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a5923dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>WHAT<strong> YOU NEED TO KNOW ABOUT CHARGEBACKS &amp; RETURNED PAYMENTS<\/strong><\/p>\n<p>Returned checks and returned payments are known as chargebacks.<\/p>\n<p><strong>We like most merchants take chargebacks very seriously. Remember it is Federally YOUR RESPONSIBILITY to ensure the checks and payments you issue are honored.<\/strong><\/p>\n<ul>\n<li>A chargeback occurs either when your bank returns the payment UNPAID usually due to various reasons such as: insufficient funds or incorrect information provided, in any case the customers bank will then charge back the transaction amount to the merchant [us] and the merchant will also be charged a returned item fee, which is usually $7.50 but can be more .<br \/><br \/><\/li>\n<li>We understand typo errors are easily made when entering your account information:<strong><em><br \/>Hence if you settle any outstanding balance early, the Chargeback Fee&#8217;s can be waived by us or deducted from your &#8220;Reward Points Balance&#8221; on the site and your account put back in good standing.<br \/><\/em><\/strong><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-132490ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"132490ee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c5b0f00\" data-id=\"4c5b0f00\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2151fb5c elementor-widget elementor-widget-text-editor\" data-id=\"2151fb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Our rules governing returned payments and chargebacks are as follows;<\/strong><\/h4>\n<ul>\n<li>We will make every effort to avoid chargebacks and collect on outstanding debts by providing supporting documentation to the issuing bank that the customer did in fact order and receive the goods they purchased and as necessary resubmit the outstanding charge to your bank or seek all alternative methods to clear the debt you owe.<\/li>\n<li>\u00a0If a chargeback is initiated by you or your bank, there is ALSO a &#8220;returned item&#8221; bank chargeback fee of $7.50 (but can be more) which will be deducted from your &#8220;Rewards Points Balance&#8221; on our site, unless paid directly by you.<\/li>\n<li>Your account on the HisAromas.com website will be placed on a temporary &#8220;Hold\/Lock&#8221;, (at the discretion of management) until the outstanding debt is paid and cleared in full.<\/li>\n<li>If a chargeback is initiated by you or your bank, and any outstanding debt or balance is not paid or cleared by you within a reasonable amount of time, we reserve the right to pass your outstanding debt or balance over to collections, and\/or take court action to collect the debt.<\/li>\n<li><strong><em>We reserve the right to also report any outstanding debts to the 3 major credit bureau&#8217;s, which may adversely effect your credit.<\/em><\/strong><\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><!-- wp:image {\"id\":68} --><\/p>\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"97\" class=\"wp-image-68\" src=\"http:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2019\/07\/3bureau.jpg\" alt=\"Credit Bureaus\" srcset=\"https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2019\/07\/3bureau.jpg 600w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2019\/07\/3bureau-250x40.jpg 250w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2019\/07\/3bureau-450x73.jpg 450w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2019\/07\/3bureau-300x49.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<p><!-- \/wp:image --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3><strong>WHAT TO DO IF A CHARGEBACK UNFORTUNATELY OCCURS:<\/strong><\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If a chargeback has unfortunately happened, or we have informed you that a chargeback occurred due to some reason, then <strong>please call us on 760-321-3092<\/strong> <strong>at your earliest convenience<\/strong> and speak with a customer care representative to address the situation at your earliest convenience so that no unnecessary action needs to be taken and the matter can be quickly and easily be resolved Or simply <strong><a href=\"mailto:orders@hisaromas.com\" target=\"_blank\" rel=\"noopener noreferrer\">Email Accounts Department.<\/a><\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>You will need to provide our accounts department with the order number and the information on how you intend to secure payment of the outstanding debt. Payments for outstanding debt can either be sent to us as a &#8220;Postal Money Order&#8221; or &#8220;Cashiers Check&#8221; or &#8220;Bill Payment&#8221; and sent to the address provided to you by our accounts department or sent to the address on our <a href=\"http:\/\/hisaromas.com\/machform\/view.php?id=15479\" target=\"_blank\" rel=\"noopener noreferrer\">MAIL ORDER FORM<\/a>.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong><em>Please be aware that once an outstanding debt for a chargeback is passed over to collections\/credit bureau\/and or courts, we are unable to reverse those actions, and you will then also be liable for all future collection costs associated with that process until the outstanding debt is paid in full. Hence, the sooner you contact us to quickly resolve the matter, the better!<\/em><\/strong><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-396b2be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"396b2be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3903697\" data-id=\"3903697\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7799d3 elementor-widget elementor-widget-text-editor\" data-id=\"f7799d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>ALWAYS REMEMBER:<\/strong><\/span><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p style=\"text-align: center;\">If you see a charge on your statement that you believe is NOT yours, it is your responsibility to check with that &#8220;issuing charger&#8221; what the charge is for BEFORE filing any CHARGEBACK.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6f295f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6f295f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db2a95a\" data-id=\"db2a95a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12422f2 elementor-widget elementor-widget-image\" data-id=\"12422f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"367\" src=\"https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/Bounced-Checks-are-Illegal-in-Most-States.jpg\" class=\"attachment-large size-large wp-image-72272\" alt=\"\" srcset=\"https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/Bounced-Checks-are-Illegal-in-Most-States.jpg 800w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/Bounced-Checks-are-Illegal-in-Most-States-300x138.jpg 300w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/Bounced-Checks-are-Illegal-in-Most-States-768x352.jpg 768w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/Bounced-Checks-are-Illegal-in-Most-States-200x92.jpg 200w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/Bounced-Checks-are-Illegal-in-Most-States-250x115.jpg 250w, https:\/\/hisaromas.com\/solvents\/wp-content\/uploads\/2020\/01\/Bounced-Checks-are-Illegal-in-Most-States-450x206.jpg 450w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f0783 elementor-widget elementor-widget-text-editor\" data-id=\"f1f0783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: center;\"><strong>What You Need to Know About Bounced Checks<\/strong><\/h3>\n<p style=\"text-align: center;\">If you don\u2019t have enough money in your checking account, which is essentially a financial promise, it will bounce. These bounced checks are known as non-sufficient funds (NSF). Bounced checks can become expensive. They can hurt your credit scores for years or sometimes bouncing checks can cause you to be prosecuted and even arrested.<\/p>\n<p style=\"text-align: center;\">A bounced check typically becomes a criminal matter when the person who wrote it did so intending to commit fraud by not honoring the payment of those funds. This is a felony in most states.<\/p>\n<p style=\"text-align: center;\"><span class=\"ILfuVd\"><span class=\"e24Kjd\">\u00a0Remember it is ALWAYS best to settle outstanding debts than have it go against your credit history and credit score!<br \/><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WHAT YOU NEED TO KNOW ABOUT CHARGEBACKS &amp; RETURNED PAYMENTS Returned checks and returned payments are known as chargebacks. We like most merchants take chargebacks very seriously. Remember it is Federally YOUR RESPONSIBILITY to ensure the checks and payments you issue are honored. A chargeback occurs either when your bank returns the payment UNPAID usually &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/hisaromas.com\/solvents\/customer-chargeback-policy\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Customer Chargeback Policy&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":40,"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"predecessor-version":[{"id":140412,"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/pages\/65\/revisions\/140412"}],"wp:attachment":[{"href":"https:\/\/hisaromas.com\/solvents\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}