For Customer Service please call 760-321-3092

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FREQUENTLY ASKED QUESTIONS

What are your office hours if I want to talk to a live person?
Our office hours are 8:00 AM to 4:00 PM, Pacific Standard Time, Monday thru Thursday and 9:00 AM to Noon on Fridays. Someone is always here during those hours. Our phone number is 760-321-3092 and works from anywhere in the United States.

Issue Creating Account or Issue with Login?
Firstly, let us say, we are here to help with any problem you might experience. The most common issue is not completing the account creation step fully or correctly. To complete "Create Account" you MUST click the 'Activation Link' that is emailed to you, in order for your account to be activated and to be able to Login. If for whatever reason you have any issue creating an account or with Login, please CONTACT US, so that we may quickly rectify any issue swiftly for you.

Can I order products without using online payment?
Yes. Just make your selection and then give us a call at 760 321-3092.  We are in the offices from 8:00 AM to 4:00 PM, Pacific Standard Time, Monday thru Thursday and until Noon on Fridays.  Offices are closed on weekends and holidays.  When you call and tell us what you want to order, we will tell you your order total with shipping.  We will then provide you with the address and you can send us a money order, or simply order over the phone by providing us your payment details. Please note that all shipping is based on weight and distance and we offer USPS or Fedex as our normal shipping options.
Please CLICK HERE  to request a MAIL ORDER FORM in PDF format.

What PAYMENT options do you offer to customers?
We currently offer 3 types of payment options to customers:
1) Pay Online or by phone using E-CHECK with safe and secure SSL 256-bit encrypted payment processing service.
2) Pay Online using "GENIE Payment Gateway" and confirm your payment via Text or Email on the privacy of your own device without sharing your payment information with anyone. GENIE PAY - is the new convenient easy way to pay!
3) Pay Online or by phone using CREDIT CARD (ONLY for orders $50 or MORE) with
safe and secure SSL 256-bit encrypted payment processing service.
4) Pay by check or postal order with "Mail Order Form".

Do you accept personal checks?
Yes but keep in mind that it is necessary for us to hold your order until the check clears your bank. In most cases that may delay shipment by a few days once payment is received.  It's always better to send a money order in which case shipping occurs immediately we receive your order.
Please CLICK HERE  to request a MAIL ORDER FORM in PDF format.

Can I get a MAIL ORDER Form?
Yes we happily provide a blank MAIL ORDER form for our customers, which you can print out and complete and send in with your order, if you wish to order the "Old Fashion Way" by mail. Please
CLICK HERE  to request a MAIL ORDER FORM in PDF format.

When I place an order online, how long after placing it before my account will be charged?
1) When choosing "E-CHECK", as soon as you click "Submit", your information and name and address information is transmitted SAFE & SECURITY through 256-bit SSL encrypted transmission immediately to Green.Money our online processor for verification. They then approve or decline the sale. If your order is approved you will receive a confirmation via an email that your order and payment information was correct and has been transmitted to the processor. E-Check payments then also go through a second verification process with your bank, for safety and security reasons. If all the information is correct, the payment processor then issues a check to us for deposit. So payments via E-Check can take a few days before they actually show at your bank.
2) When choosing "GENIE Payment Gateway", your information and name and address information is instead entered and processed on the safety of your OWN device through Genie's patented SAFE & SECURE 256-bit SSL encrypted payment gateway for verification. If all the information is correct, the Genie payment processor then issues a check to us for deposit. So payments via Genie's "Pay By Check" option can take a few days before they actually show at your bank.
3) When choosing "CREDIT CARD", as soon as you click "Submit", your information is transmitted SAFE & SECURITY through 256-bit SSL encrypted transmission immediately to the online credit card processor for verification. They will normally approve or decline the sale within 12 - 24 hours. Credit Card payments go through a stringent verification process with the processing bank, for safety and security reasons. If your order is approved you will receive a confirmation via an email that your order was approved and is confirmed. So payments made via Credit Card usually ship within 24 to 48 hours (excluding weekends and holidays, in which case they ship the next business day).

What does it mean when my order status is "PENDING" ?
If you look at your "LIST ORDERS" at the top of your account screen and your order status states "PENDING" this means that your order has NOT yet processed and no charge was made to your account and no payment was sent to us. This often happens because of one of the following reasons:
1) when you pay via E-CHECK and your billing address, name, account number or routing number do NOT match with what is on file at your bank. In those cases, you need to contact and call us on 760-321-3092 so that we may attempt to manually process your E-Check payment and ensure you receive your order, OR alternatively you are welcome to put through a NEW order on the site (and we will simply cancel your older "pending" order in the system).
2) when you pay via GENIE Payment Gateway and we are simply waiting for confirmation from Genie that your payment is being processed. When we receive confirmation from Genie, your order is then changed from "Pending" to "Confirmed".
3) when you pay via CREDIT CARD and we are simply waiting for confirmation from the credit card processor that your payment has been approved. When we receive confirmation that it has been approved, your order is then changed from "Pending" to "Confirmed".

When I place an order online , how long before it ships?
In most cases, orders are shipped within 24 to 48 hours during normal business days. Please always allow enough time for your order to be processed and shipped - typically you should always allow for at least 24 to 48 hours for an order to be processed, packaged and shipped out, during normal business hours.
( Please be aware that although we keep reasonable levels of stock [kept in climate cooled conditions] we do not keep large quantities of product on hand, and this is so products always remain "fresh" to our customers. Though we receive weekly deliveries direct from the manufacturers, you should always allow sufficient amount of time for your order to be filled. If an extended delay is expected we will either inform you right away or remove the item from stock and refund you. )

Are packages shipped discretely ?
Yes, all packages are shipped discretely in plain brown boxes or standard boxes provided by our carriers, there are no identifying marks on the outside of the package as to what is in the package.

What about International Shipping ?
FOR U.S. CUSTOMERS ONLY - NO INTERNATIONAL SHIPPING 
We regret but unfortunately we do not currently offer international shipping to other countries. All products on this website are for USA customers only.

Is it safe to send my information over the internet?
Absolutely! Our online processors uses the latest state of the art encryption technology. Your order is transmitted to them electronically through our safe and secure 256-Bit encryption SSL server. Once processed which is usually within a minute or two, you will receive your email confirmation of the order. When we receive your order, your personal information will have been completely removed for your security.  No one at HisAromas collects or see's your personal payment information.

Do you have a physical store ?
No we do not have a showroom, retail outlet or storefront, we are entirely an online only website business.

Do you have a print catalog?
No not at the present time. Due to the nature of our business in guaranteeing the lowest prices anywhere and adding new products all the time, it is almost impossible to publish a print catalog that is always up-to-date. Our online catalog is our most current catalog.

Are you going to sell my name or telephone to marketing companies?
Absolutely NOT. We NEVER release any information about our customers to any person or any company. Your identity is totally protected by us. Additionally, we do not do any telemarketing or mailing through the post office with our customer list. Therefore, you are not going to get bombarded with phone calls or mailings. We respect your privacy and confidentiality. We do a weekly e-mail newsletter to announce our specials and new products and savings coupons.

What is your product guarantee?
We guarantee all of our products unconditionally against defects and will replace them free of charge. Defective products must be returned to us within 15 days of purchase. If you receive a defective product we will replace it for the same item. If you receive a defective product, call us immediately and we will arrange to have it replaced. On certain items, once used, they cannot be returned. For more information check out our Returns and Exchange Policy