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CUSTOMER CHARGEBACK POLICY

Please be aware that Chargebacks are taken very seriously.
(A chargeback occurs either when a customer disputes a charge to their account or when your bank returns the charge usually due to insufficient funds or incorrect information provided, in any case the customers bank will then charge back the transaction amount to the merchant [HisAromas] and the merchant will also be charged a returned item fee of $100.00).

Please be aware of the following;
a) HisAromas will make every effort to avoid chargebacks and collect on outstanding debts by providing supporting documentation to the issuing bank that the customer did in fact order and receive the goods they purchased and as necessary resubmit the outstanding charge to your bank or seek all alternative methods to clear the debt you owe to HisAromas .
b) If a chargeback is initiated by you or your bank, there is ALSO a "returned item" bank chargeback fee of $100.00 you will also be liable for.
c) Your account on the HisAromas.com website will be placed on a temporary "block", (at the discretion of management) until the outstanding debt is paid and cleared in full.
d) If a chargeback is initiated by you or your bank, and any outstanding debt or balance is not paid or cleared by you within a reasonable amount of time, we reserve the right to pass your outstanding debt or balance over to collections, and/or take court action to collect the debt.
e) We reserve the right to also report any outstanding debts to the 3 major credit bureau's, which may adversely effect your credit.

We reserve the right to also report any outstanding debts to the 3 major credit bureau's, which may adversely effect your credit.

WHAT TO DO IF A CHARGEBACK UNFORTUNATELY OCCURS:

If a chargeback has unfortunately been initiated by you or your bank, or we have informed you that a chargeback occurred due to some other reason, then Call us on 760-321-3092 and speak with a customer care representative to address the situation at your earliest convenience so that no unnecessary action needs to be taken and the matter can be quickly and easily be resolved Or simply This email address is being protected from spambots. You need JavaScript enabled to view it.

You will need to provide our accounts department with the order number and the information on how you intend to secure payment of the outstanding debt. Payments for outstanding debt (including "returned Item" bank fee of $100.00 credit card chargebacks will also be due) can either be sent to us as a "Postal Money Order" or "Cashiers Check" and sent to the address provided to you by our accounts department or sent to the address on our MAIL ORDER FORM.

Please be aware that once an outstanding debt for a chargeback is passed over to collections/credit bureau/and or courts, we are unable to reverse those actions, and you will then also be liable for all future collection costs associated with that process until the outstanding debt is paid in full. Hence, the sooner you contact us to quickly resolve the matter, the better!

 

ALWAYS REMEMBER:

If you see a charge on your statement that you believe is NOT yours, it is your responsibility to check with that "issuing charger" what the charge is for BEFORE filing any CHARGEBACK. NOTE: Our credit card processor has ZERO "Chargeback" tolerance. If you issue a "Chargeback" without correctly 1st seeking a refund or credit back to your account, your online account with us will be permanently BLOCKED.